Customer Experience & Returns
Offer a qualitative and distinctive post-purchase experience to your customers and improve your Customer Lifetime Value (CLV) by building their loyalty.
Successful projects aimed at optimizing the customer experience typically achieve revenue growth of 5 to 10% and cost reductions of 15 to 25% in just two or three years. Additionally, companies offering an exceptional customer experience can outperform their competitors' gross margins by more than 26% while making their employees happier and streamlining their end-to-end operations.
Tailored customization of your shipments
At Futurlog, our challenge is to handle the preparation of your orders as carefully as if you had done it yourself!
To achieve this, you can rely on the expertise of our operators and the robustness of our tools to integrate your preparation requirements into our procedures (flyers, goodies, tissue paper, etc.).
After a thorough study with your account manager and validation of the specifications with the operational teams, your parcels will depart customized according to your preferences, allowing you to maintain a strong brand image with your customers.
Notify your customers easily
Through our platform, you can easily configure your personalized shipping notification email to inform your customer as soon as their order is shipped from our warehouses.
By properly notifying your customers and keeping them informed, you enable your brand to:
- Reduce tracking inquiries from your customers and thus reduce your support costs
- Improve your customer’s post-purchase experience by reassuring them
- Increase customer satisfaction and therefore the likelihood of them recommending your brand
- Decrease returns of your orders
Your customer then has all the relevant information to receive their order:
- Carrier
- Tracking information
- Number of packages
- Estimated delivery date
- Summary of information
- Content of their order
Offer a personalized return portal to your customers
Easily set up a personalized return portal for your brand in order to turn your returns into a customer experience that boosts your retention rate.
With our tools, you can offer your customers a simplified and intuitive solution for returning their products according to criteria defined by you.
By automating this part of your customer service, you save time for your teams and provide your customers with a return experience as qualitative as those of major e-commerce players. You can also more easily analyze the reasons for returns in order to take appropriate corrective action.
Improve your dispute resolution process
Despite all the love and care we put into preparing and shipping your parcels, they may encounter some difficulties along the way and require a little help!
That’s why we have an ultra-responsive support team of experts who accompany you daily to resolve any potential issues that may arise in managing your business.
We prioritize quick responses to your inquiries via tickets or phone, ensuring that you can deliver the highest quality of service to your customers.
Furthermore, we take care of any potential disputes with carriers for you, and with our optional insurance, you are guaranteed to be reimbursed at the selling price of your products in case of a proven dispute.
No more stress caused by a lost parcel or incorrect shipping address; reassure your customer and let us take care of the rest!
