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Transportation and logistics play an increasingly important and dominant role for e-commerce businesses, which must excel to ensure customer satisfaction. Although it may seem simple, logistical complexity can quickly become a major obstacle, making logistics outsourcing an attractive option…

A support team serves customers and partners, stepping in as needed to meet expectations and ensure optimal customer satisfaction through the resolution of various issues. In the e-commerce logistics sector, where interactions are numerous, the support team is indispensable. Discover why!

Logistics is often considered the backbone of any e-commerce business. As consumer demand evolves and technologies advance, companies must adapt to remain competitive.

For an e-commerce business, distinguishing between a retail customer (BtoC) and a business customer (BtoB) is paramount. This difference is crucial at all levels, including from a logistical standpoint.

In an ever-evolving sector, understanding the general principles of logistics is not enough; it is also essential to grasp the distinctive nuances between BtoB and BtoC approaches.

If return management is a significant concern in traditional (“brick-and-mortar”) commerce, it is even more so in e-commerce. Indeed, handling customer returns has become a real challenge for e-retailers today (especially as return rates intensify)…