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In the current context of globalization and expanding e-commerce, efficient management of logistics and transport has become an essential lever for companies wishing to remain competitive. The role of logistics, particularly in e-commerce, is to manage the flow of goods from their point of origin to their final destination, ensuring that every step of the process is optimized to reduce costs and deadlines while improving customer satisfaction.

Logistics is the backbone of e-commerce, connecting products to consumers. Faced with the meteoric growth of the sector, customer expectations are increasing: reduced delivery times, increased transparency, and seamless flexibility. Artificial intelligence (AI) is emerging as an essential lever to meet these requirements.

Transportation and logistics play an increasingly important and dominant role for e-commerce businesses, which must excel to ensure customer satisfaction. Although it may seem simple, logistical complexity can quickly become a major obstacle, making logistics outsourcing an attractive option…

A support team serves customers and partners, stepping in as needed to meet expectations and ensure optimal customer satisfaction through the resolution of various issues. In the e-commerce logistics sector, where interactions are numerous, the support team is indispensable. Discover why!

Logistics is often considered the backbone of any e-commerce business. As consumer demand evolves and technologies advance, companies must adapt to remain competitive.

For an e-commerce business, distinguishing between a retail customer (BtoC) and a business customer (BtoB) is paramount. This difference is crucial at all levels, including from a logistical standpoint.

In an ever-evolving sector, understanding the general principles of logistics is not enough; it is also essential to grasp the distinctive nuances between BtoB and BtoC approaches.