Customer experience & Feedback
Offer your customers a high-quality, distinctive post-purchase experience and improve your CLV (Customer Lifetime Value) by increasing their loyalty.
Successful projects aimed at optimising the customer experience typically achieve revenue growth of 5 to 10 per cent and cost reductions of 15 to 25 per cent in just two to three years. What's more, companies that deliver an exceptional customer experience can exceed their competitors' gross margins by more than 26 per cent while making their employees happier and simplifying their end-to-end operations.
Customised personalisation of your shipments
Our challenge at Futurlog? To prepare your orders with the same care and attention as if you had prepared them yourself!
To do this, you can count on the expertise of our operators and the robustness of our tools to easily integrate your preparation requirements into our procedures (flyers, goodies, tissue paper, etc.).
After reviewing your requirements with your account manager and confirming the specifications and associated costs with our operational teams, your parcels will be customised according to your wishes, allowing you to maintain a strong brand image with your customers.
🆓 Notify your customers easily
Via our platform, you can set up your personalised shipping email in just a few clicks to notify your customer as soon as your order is dispatched from our warehouses.
The benefits of customer notification
By properly notifying your customers and keeping them informed, you enable your brand to:
- Reduce follow-up requests from your customers and therefore reduce your support costs
- Improve your customer’s post-purchase experience by reassuring them
- Increase customer satisfaction and therefore the likelihood of them recommending you
- Reduce order returns
Key information provided to your client
Your customer will then have all the information they need to receive their order:
- Carrier
- Tracking
- Number of parcels
- Estimated delivery date
- Summary of information
- Contents of their order
🆓 Offer your customers a personalised return portal
Set up your brand-personalised returns portal in just a few clicks to transform your returns into a customer experience that will increase your retention rate.
With our tools, you can offer your customers a simplified and intuitive solution for returning their products according to criteria defined by you.
By automating this part of your customer service, you save your teams time, offer your customers a returns experience that is as high-quality as that of the big names in e-commerce, and can more easily analyse the causes of your returns in order to take action.
🆓 Simplify post-purchase follow-up and generate additional revenue
With just a few clicks, you can also create your own personalised tracking portal in your brand colours to give your customers greater autonomy in tracking their orders, from preparation in the warehouse to delivery, thereby avoiding unnecessary calls to your after-sales service.
This portal also provides the perfect opportunity to increase your revenue by promoting your current marketing campaigns. Did you know? A parcel tracking page is viewed an average of 3.5 times after a purchase! This is the ideal opportunity to promote your offers using a customisable marketing banner and increase your turnover.
🆓 Improve the handling of your disputes
Despite all the care and attention we put into preparing and shipping your parcels, they may encounter some difficulties along the way and need a little help!
That’s why we have a highly responsive support team of experts who are available every day to help you resolve any issues that may arise in the management of your business.
We make it a point of honour to respond quickly by ticket or telephone so that you can offer the best quality service to your customers.
In addition, we take care of any disputes with carriers on your behalf and, with our optional insurance, you are guaranteed to be reimbursed at the sale price of your products in the event of a proven dispute.
No more stress caused by a lost parcel or an incorrect delivery address. Reassure your customer and let us take care of the rest!
🆓 What is the advantage of our dedicated e-commerce after-sales services?
That’s because they’re free and accessible to everyone (and will remain so 😉)!
