Shipping protection · optional add-on

Protect the true value of your shipments.

FuturCare is a simple, transparent and independent protection to secure your e-commerce shipments. In the event of loss, damage, theft or delay, you are compensated up to the selling price of your product, not by weight, without waiting for the carrier to validate the claim.

  • Compensation up to the selling price
  • Logistics costs included
  • Third-party protection, independent
  • Activatable as an add-on on your account
Compensation compared Lost parcel · product sold for 180 € · 1.2 kg
Standard compensation ~23 €/kg≈ 28 €
Well below the product value
With FuturCare up to the selling price180 €
Top-up payment, logistics costs included
Indicative FuturCare compensation example.

~23 €/kg: that is all
a carrier covers

In the event of loss or damage, carriers only compensate around 23 €/kg. For a lightweight, high-value product, the gap is stark: your most expensive items are significantly under-covered, and it is your margin that absorbs the loss.

  • Compensation calculated by weight, not by value
  • High-value products severely under-covered
  • Logistics costs rarely taken into account
The coverage gap
Product value180 €
Covered by the carrier≈ 28 €

A 1.2 kg parcel compensated at ~23 €/kg: the bulk of the value is unrecovered.

Compensated up to
the selling price

In the event of loss, damage, theft or delay, FuturCare pays a top-up up to the selling price of your product, logistics costs included, without waiting for the carrier to validate the claim. You recover the true value of the order, not a fraction calculated by weight.

  • Top-up paid on top of the carrier's compensation
  • Coverage up to the selling price of the product
  • Logistics costs included in the reimbursement
Activate FuturCare →
FuturCare top-up
Carrier compensation28 €
FuturCare top-up+ 152 €
You recover180 €
Up to the selling price, logistics costs included

Clear and comprehensive
coverage

FuturCare covers shipping incidents (loss, damage, theft, delay), without making you wait for the carrier's validation.

Lost parcel

The parcel never reaches its destination despite being dispatched.

Theft

Disappearance of the parcel within the shipping chain.

Product damage

Item damaged during transit.

Delivery delay

Delivery that significantly exceeds the stated timeframe.

No waiting

Compensation triggered without waiting for the carrier's validation.

Protection that
adapts to you

Designed for e-commerce: proportionate to your volumes and independent of your carriers.

Scalable

Cost calculated according to the value of dispatched orders.

Proportionate

Protection adjusted to your shipment volume.

Flexible

Keeps pace with the growth of your business.

Independent

Third-party protection, separate from carrier insurance.

From dispute to
reimbursement

1

Incident reported

A loss, theft, damage or delay is reported on your shipment.

2

FuturCare takes over

Without waiting for the carrier's validation, your case is handled immediately.

3

Compensation top-up

FuturCare tops up the compensation to the selling price of the product.

4

You are reimbursed

You recover the true value of the order, logistics costs included.

Protect the true value of your parcels

Activate FuturCare as an add-on and secure your shipments up to the selling price.

Independent protection · Proportionate cost · Activatable at any time