Case studies / Maison Toufet
Fashion & Footwear

Maison Toufet

Footwear: after-sales time spent on returns cut by more than half thanks to the returns portal.

-50%after-sales time on returns
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Maison Toufet, Futurlog customer
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🎯 The challenge

  • •High return and exchange rates, inherent to the footwear sector
  • •Need for an intuitive and flexible returns portal
  • •Tailored returns procedures

The Futurlog solution

  • ✓Customisable and fully configurable returns portal
  • ✓Clear data on return reasons to improve processes
  • ✓Adapted shipping and returns procedures

📈 Results

  • ★Over 50% reduction in after-sales time spent on returns
  • ★Faster customer experience
★★★★★
"Communication is excellent and e-commerce management is outstanding. Customers receive their products quickly."
Emeline PichonneauBusiness Developer, Maison Toufet

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