{"id":9833,"date":"2024-02-20T10:31:53","date_gmt":"2024-02-20T09:31:53","guid":{"rendered":"https:\/\/www.futurlog.com\/?p=9833"},"modified":"2026-01-12T14:52:35","modified_gmt":"2026-01-12T13:52:35","slug":"customer-return-management","status":"publish","type":"post","link":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/","title":{"rendered":"Customer return management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9833\" class=\"elementor elementor-9833\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2cd7e e-flex e-con-boxed e-con e-parent\" data-id=\"ce2cd7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d23dbe5 e-con-full elementor-hidden-tablet e-flex e-con e-child\" data-id=\"d23dbe5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec06e72 elementor-widget__width-initial elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"ec06e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tQuick access\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__ec06e72\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__ec06e72\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__ec06e72\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ded7e0 e-flex e-con-boxed e-con e-child\" data-id=\"1ded7e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db978f1 elementor-widget elementor-widget-heading\" data-id=\"db978f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer returns management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea555bf elementor-widget elementor-widget-spacer\" data-id=\"ea555bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3da2578 elementor-widget elementor-widget-image\" data-id=\"3da2578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/elementor\/thumbs\/OIG.D-qf42mv34i4893kurszz7bgcaettzos9ds4f6ubmrfg.jpg\" title=\"Gestion des retours\" alt=\"La logistique inverse : gestion des retours clients\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/470;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c69d8b8 elementor-widget elementor-widget-spacer\" data-id=\"c69d8b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2372f7 elementor-widget elementor-widget-heading\" data-id=\"d2372f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction \u2b07\ufe0f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f17a62 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0f17a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The e-commerce sector has experienced exponential growth in recent years, with numerous companies entering the market. This growth comes with <b>new challenges<\/b> that businesses must become familiar with. One example is the <b>management of customer returns<\/b>; this is referred to as &#8220;<b>reverse logistics<\/b>&#8221; (the product is transported not from the seller to the customer but from the customer back to the seller).<\/p><p>According to Statista, the <b>average return rate was 39% in 2022 in France<\/b>. This figure is increasing and underscores the significance of the phenomenon. Of course, it should be contextualized as it varies depending on the industry and the time of year (e.g., Christmas).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20406e2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"20406e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e16fce elementor-widget elementor-widget-heading\" data-id=\"2e16fce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f4d8d6 elementor-widget elementor-widget-spacer\" data-id=\"4f4d8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-177aaa0 elementor-widget elementor-widget-text-editor\" data-id=\"177aaa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If return management is a significant concern in traditional (&#8220;brick-and-mortar&#8221;) commerce, it is even more so in e-commerce. Indeed, handling <b>customer returns has become a real challenge for e-retailers<\/b> today (especially as return rates intensify). There&#8217;s a dual challenge here. On the one hand, there&#8217;s a <b>profitability challenge<\/b>, and on the other hand, there&#8217;s a challenge of <b>customer satisfaction and retention<\/b>. In other words, it&#8217;s necessary to both satisfy the customer and limit the costs associated with returns (transportation costs, potentially damaged products, customer refunds, etc.). Additionally, there&#8217;s the environmental dimension, which is becoming increasingly important due to the growth of returns and their ecological impact.<\/p><p>Far from being just a problem to solve, <b>return management is actually a competitive advantage<\/b> to seize. Optimizing customer returns is a strength for companies that focus on it, allowing them to attract new customers, retain existing ones, and reduce costs. It&#8217;s worth noting that return policies are now seen as one of the deciding factors for consumers when making online purchases. The quicker and cheaper the return process, the more likely potential customers are to complete their online purchases.<\/p><p>Thus, it&#8217;s crucial for e-retailers to clearly define their return policy strategy. This strategy needs to be tailored to each company, based on its specific needs, structure, and logistical capabilities. In any case, there should be no room for chance; return management is a type of <b>reverse logistics<\/b>, so it must be planned effectively. Additionally, it&#8217;s essential to inform the customer about our policy at the time of purchase (to avoid any unpleasant surprises that could ultimately lead to dissatisfaction or loss of the customer).<\/p><p>As you&#8217;ve understood, <b>mastering return management is essential<\/b>. Without delving too much into the details, let&#8217;s now see how to go about it and what best practices to adopt:<\/p><p><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" alt=\"\u2705\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Define a clear strategy (customers should have easy access and understanding of it)<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f914.svg\" alt=\"\ud83e\udd14\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> <b>Provide choices<\/b> to the customer (offer multiple alternatives)<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f50e.svg\" alt=\"\ud83d\udd0e\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Ensure <b>product traceability<\/b> (and inform the customer in real-time)<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f501.svg\" alt=\"\ud83d\udd01\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> <b>Automate<\/b> the return process (time-saving, simplification of the procedure, efficiency, etc.)<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f44c.svg\" alt=\"\ud83d\udc4c\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Leverage an ERP system to effectively <b>manage stocks and orders<\/b><br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f947.svg\" alt=\"\ud83e\udd47\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Be responsive (the quicker a return is handled, the better for the company)<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f469.svg\" alt=\"\ud83d\udc69\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Even if the procedure is automated, ensuring control and adding a human touch can be relevant<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f5d3.svg\" alt=\"\ud83d\uddd3\ufe0f\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Rigorous organization and <b>efficient information system<\/b><br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f4e2.svg\" alt=\"\ud83d\udce2\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Inform teams about the importance of proper return management (and provide training if necessary)<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/267b.svg\" alt=\"\u267b\ufe0f\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Consider the environmental aspect (choice of transportation mode, for example) and offer a<b> logistical solution that minimizes ecological impact<\/b><\/p><p>It&#8217;s worth reminding that there&#8217;s no one-size-fits-all solution; each company must have a strategy tailored to its needs. However, by following the various points above, you&#8217;re on the right track to implementing an optimal return policy.<\/p><p>As a<b> logistics service provider<\/b>, Futurlog is well aware of this challenge and has made it a priority by offering its customers <b>simple, personalized, and automated return management<\/b>. Feel free to contact us if you&#8217;d like more information on this topic; our e-logistics experts are at your disposal!<\/p><p><b>With <a href=\"https:\/\/www.futurlog.com\/en\/\">Futurlog<\/a>, optimize your return policy&#8230; And much more!<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a07af22 elementor-align-left elementor-tablet-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"a07af22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/www.futurlog.com\/en\/logistics-packaging\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more about our return solutions \u27f6<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-305a44e elementor-widget elementor-widget-heading\" data-id=\"305a44e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><b><img decoding=\"async\" role=\"img\" class=\"emoji lazyload\" alt=\"\ud83d\ude07\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f607.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"> Feel free to share:<\/b><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd6bc6 elementor-share-buttons--shape-rounded elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"9fd6bc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tTwitter\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a97c28 elementor-widget elementor-widget-spacer\" data-id=\"8a97c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If return management is a significant concern in traditional (\u201cbrick-and-mortar\u201d) commerce, it is even more so in e-commerce. Indeed, handling customer returns has become a real challenge for e-retailers today (especially as return rates intensify)&#8230;<\/p>\n","protected":false},"author":5,"featured_media":7094,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[80],"tags":[],"class_list":["post-9833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer return management - Ecommerce Logistics<\/title>\n<meta name=\"description\" content=\"Customer return management, a necessity for customer satisfaction. Transform them into a competitive advantage with Futurlog!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer return management - Ecommerce Logistics\" \/>\n<meta property=\"og:description\" content=\"Customer return management, a necessity for customer satisfaction. Transform them into a competitive advantage with Futurlog!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Logistique e-commerce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/futurlog\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-20T09:31:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-12T13:52:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/11\/OIG.D.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tanguy Lalande\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Futurlog_\" \/>\n<meta name=\"twitter:site\" content=\"@Futurlog_\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tanguy Lalande\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/\"},\"author\":{\"name\":\"Tanguy Lalande\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#\\\/schema\\\/person\\\/df28da163cf9b5c29c3f73cb41fc2e47\"},\"headline\":\"Customer return management\",\"datePublished\":\"2024-02-20T09:31:53+00:00\",\"dateModified\":\"2026-01-12T13:52:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/\"},\"wordCount\":655,\"publisher\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/OIG.D.jpg\",\"articleSection\":[\"BLOG\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/\",\"name\":\"Customer return management - Ecommerce Logistics\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/OIG.D.jpg\",\"datePublished\":\"2024-02-20T09:31:53+00:00\",\"dateModified\":\"2026-01-12T13:52:35+00:00\",\"description\":\"Customer return management, a necessity for customer satisfaction. Transform them into a competitive advantage with Futurlog!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/OIG.D.jpg\",\"contentUrl\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/OIG.D.jpg\",\"width\":1024,\"height\":1024,\"caption\":\"La logistique inverse : gestion des retours clients\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/customer-return-management\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.futurlog.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer return management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/\",\"name\":\"Logistique E-commerce\",\"description\":\"Confiez-nous votre logistique et lib\u00e9rez votre potentiel de croissance\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#organization\",\"name\":\"Futurlog\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Logo.png\",\"contentUrl\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Logo.png\",\"width\":1000,\"height\":270,\"caption\":\"Futurlog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/futurlog\\\/\",\"https:\\\/\\\/x.com\\\/Futurlog_\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/futurlog\\\/\",\"https:\\\/\\\/www.instagram.com\\\/futurlog.logistique\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#\\\/schema\\\/person\\\/df28da163cf9b5c29c3f73cb41fc2e47\",\"name\":\"Tanguy Lalande\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cbde09dfdee4d6990f0d7a5c5bbbb0dc70af6555bdd18cd9592299d9d7e280f2?s=96&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cbde09dfdee4d6990f0d7a5c5bbbb0dc70af6555bdd18cd9592299d9d7e280f2?s=96&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cbde09dfdee4d6990f0d7a5c5bbbb0dc70af6555bdd18cd9592299d9d7e280f2?s=96&r=g\",\"caption\":\"Tanguy Lalande\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer return management - Ecommerce Logistics","description":"Customer return management, a necessity for customer satisfaction. Transform them into a competitive advantage with Futurlog!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/","og_locale":"fr_FR","og_type":"article","og_title":"Customer return management - Ecommerce Logistics","og_description":"Customer return management, a necessity for customer satisfaction. Transform them into a competitive advantage with Futurlog!","og_url":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/","og_site_name":"Logistique e-commerce","article_publisher":"https:\/\/www.facebook.com\/futurlog\/","article_published_time":"2024-02-20T09:31:53+00:00","article_modified_time":"2026-01-12T13:52:35+00:00","og_image":[{"width":1024,"height":1024,"url":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/11\/OIG.D.jpg","type":"image\/jpeg"}],"author":"Tanguy Lalande","twitter_card":"summary_large_image","twitter_creator":"@Futurlog_","twitter_site":"@Futurlog_","twitter_misc":{"\u00c9crit par":"Tanguy Lalande","Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#article","isPartOf":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/"},"author":{"name":"Tanguy Lalande","@id":"https:\/\/www.futurlog.com\/blog\/#\/schema\/person\/df28da163cf9b5c29c3f73cb41fc2e47"},"headline":"Customer return management","datePublished":"2024-02-20T09:31:53+00:00","dateModified":"2026-01-12T13:52:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/"},"wordCount":655,"publisher":{"@id":"https:\/\/www.futurlog.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#primaryimage"},"thumbnailUrl":"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/11\/OIG.D.jpg","articleSection":["BLOG"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/","url":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/","name":"Customer return management - Ecommerce Logistics","isPartOf":{"@id":"https:\/\/www.futurlog.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#primaryimage"},"image":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#primaryimage"},"thumbnailUrl":"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/11\/OIG.D.jpg","datePublished":"2024-02-20T09:31:53+00:00","dateModified":"2026-01-12T13:52:35+00:00","description":"Customer return management, a necessity for customer satisfaction. Transform them into a competitive advantage with Futurlog!","breadcrumb":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#primaryimage","url":"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/11\/OIG.D.jpg","contentUrl":"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/11\/OIG.D.jpg","width":1024,"height":1024,"caption":"La logistique inverse : gestion des retours clients"},{"@type":"BreadcrumbList","@id":"https:\/\/www.futurlog.com\/blog\/en\/customer-return-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.futurlog.com\/"},{"@type":"ListItem","position":2,"name":"Customer return management"}]},{"@type":"WebSite","@id":"https:\/\/www.futurlog.com\/blog\/#website","url":"https:\/\/www.futurlog.com\/blog\/","name":"Logistique E-commerce","description":"Confiez-nous votre logistique et lib\u00e9rez votre potentiel de croissance","publisher":{"@id":"https:\/\/www.futurlog.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.futurlog.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.futurlog.com\/blog\/#organization","name":"Futurlog","url":"https:\/\/www.futurlog.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.futurlog.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2024\/01\/Logo.png","contentUrl":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2024\/01\/Logo.png","width":1000,"height":270,"caption":"Futurlog"},"image":{"@id":"https:\/\/www.futurlog.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/futurlog\/","https:\/\/x.com\/Futurlog_","https:\/\/www.linkedin.com\/company\/futurlog\/","https:\/\/www.instagram.com\/futurlog.logistique\/"]},{"@type":"Person","@id":"https:\/\/www.futurlog.com\/blog\/#\/schema\/person\/df28da163cf9b5c29c3f73cb41fc2e47","name":"Tanguy Lalande","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/cbde09dfdee4d6990f0d7a5c5bbbb0dc70af6555bdd18cd9592299d9d7e280f2?s=96&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cbde09dfdee4d6990f0d7a5c5bbbb0dc70af6555bdd18cd9592299d9d7e280f2?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cbde09dfdee4d6990f0d7a5c5bbbb0dc70af6555bdd18cd9592299d9d7e280f2?s=96&r=g","caption":"Tanguy Lalande"}}]}},"_links":{"self":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/posts\/9833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/comments?post=9833"}],"version-history":[{"count":51,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/posts\/9833\/revisions"}],"predecessor-version":[{"id":20037,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/posts\/9833\/revisions\/20037"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/media\/7094"}],"wp:attachment":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/media?parent=9833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/categories?post=9833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/tags?post=9833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}