{"id":20053,"date":"2026-01-13T10:34:18","date_gmt":"2026-01-13T09:34:18","guid":{"rendered":"https:\/\/www.futurlog.com\/?p=20053"},"modified":"2026-01-13T10:34:19","modified_gmt":"2026-01-13T09:34:19","slug":"e-commerce-order-preparation-how-to-avoid-mistakes","status":"publish","type":"post","link":"https:\/\/www.futurlog.com\/blog\/en\/e-commerce-order-preparation-how-to-avoid-mistakes\/","title":{"rendered":"E-commerce order preparation: how to avoid costly mistakes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20053\" class=\"elementor elementor-20053\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2cd7e e-flex e-con-boxed e-con e-parent\" data-id=\"ce2cd7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a519b8b e-con-full e-flex e-con e-child\" data-id=\"a519b8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9c902c2 e-con-full e-flex e-con e-child\" data-id=\"9c902c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-756f8ef elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"756f8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">E-commerce order fulfilment: how to avoid costly mistakes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75fd673 elementor-widget elementor-widget-image\" data-id=\"75fd673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/elementor\/thumbs\/ChatGPT-Image-25-nov.-2025-a-14_19_39-rf87jt68ion527tsw1z0xw25ayxm9uxw9ot79ximho.png\" title=\"ChatGPT Image 25 nov. 2025 \u00e0 14_19_39\" alt=\"ChatGPT Image 25 nov. 2025 \u00e0 14_19_39\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/470;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5d5c8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7e5d5c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">In the cut-throat world of e-commerce, a simple fulfilment error can turn a satisfied customer into an active detractor. The figures speak for themselves: <strong>up to 70% of customers do not reorder after a bad delivery experience. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ce7d4 elementor-widget elementor-widget-heading\" data-id=\"d2ce7d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p class=\"MsoNormal\" style=\"margin: 0cm 0cm 8pt;line-height: normal\"><span style=\"text-align: var(--text-align)\"><font face=\"Calibri, sans-serif\" size=\"5\"><span>One mistake in preparation = one lost customer<\/span><\/font><\/span><span style=\"font-size: 2rem;text-align: var(--text-align)\"><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ded7e0 e-flex e-con-boxed e-con e-child\" data-id=\"1ded7e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f17a62 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0f17a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Incidents such as incomplete parcels, incorrect items or damaged packaging are not just minor inconveniences in e-commerce logistics. They generate direct costs such as returns, replacements and customer service involvement. Indirect costs are just as devastating: tarnished reputation, negative reviews and damaging word of mouth.<\/p><p>In an industry where margins are often tight, every shipping error weighs heavily on overall profitability. The average cost of a logistics error far exceeds the simple price of the product concerned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e16fce elementor-widget elementor-widget-heading\" data-id=\"2e16fce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p class=\"MsoNormal\" style=\"margin: 0cm 0cm 8pt;line-height: normal\"><span style=\"text-align: var(--text-align)\"><font face=\"Calibri, sans-serif\" size=\"5\">Common causes of errors (and their costs)<\/font><\/span><span style=\"font-size: 2rem;text-align: var(--text-align)\"><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-700288c elementor-widget elementor-widget-text-editor\" data-id=\"700288c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Order preparation errors generally stem from three major issues that directly impact logistics quality.<\/p><p><strong>Rushing during busy periods \u26a1<\/strong><\/p><p>Firstly, during sales or Black Friday, pressure mounts in warehouses. As a result, teams speed up to keep up with the flow, and this is precisely when errors multiply exponentially. The error rate can literally double during these critical periods, compromising months of effort in just a few days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-177aaa0 elementor-widget elementor-widget-text-editor\" data-id=\"177aaa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Manual processes that lead to human error<\/strong><\/p><p>Then there&#8217;s scanning the wrong barcode, confusing two similar items, forgetting an item in a multi-product parcel&#8230; Human error remains the leading cause of incidents in order preparation, especially in the absence of an effective verification system. In fact, without automation or rigorous quality control, these errors become inevitable.<\/p><p><strong>Lack of training for order pickers<\/strong><\/p><p>Finally, a new, poorly trained order picker represents a fivefold increase in risk during their first few weeks on the job. However, investment in training is often neglected by logistics managers, even though it offers the best return on investment in terms of reducing shipping errors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a50ff79 elementor-widget elementor-widget-heading\" data-id=\"a50ff79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p style=\"margin: 0cm 0cm 8pt;line-height: normal\"><span style=\"text-align: var(--text-align)\"><font face=\"Calibri, sans-serif\" size=\"5\">How to avoid them: three essential pillars<\/font><\/span><span style=\"font-size: 2rem;text-align: var(--text-align)\"><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce2d0d elementor-widget elementor-widget-text-editor\" data-id=\"bce2d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1- Automate preparation intelligently<\/strong><\/p><p>Firstly, logistics automation does not mean blindly robotising everything. On the contrary, it involves implementing dual scanning systems during picking and final checks. In addition, the use of technologies such as pick-to-light radically transforms reliability. Even the simple digitisation of preparation slips significantly reduces reading and interpretation errors.<\/p><p><strong>2- Introduce systematic quality control<\/strong><\/p><p>Secondly, quality control in e-commerce logistics must follow a gradual and intelligent approach. On the one hand, comprehensive control over the first orders prepared by a new member ensures that they can develop their skills without risk. On the other hand, routine random checks on 15 to 20% of orders keep teams on their toes. Finally, enhanced checks on multi-item and high-value orders protect your margins and your reputation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934673d elementor-widget elementor-widget-text-editor\" data-id=\"934673d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3- Monitor performance in real time<\/strong><\/p><p>Thirdly, a logistics dashboard such as Futurlog allows you to immediately detect operational anomalies. Identifying a picker who is making a lot of mistakes, spotting a product that is a recurring source of confusion, or detecting a problematic picking area becomes instantaneous. In logistics optimisation, reacting quickly means drastically limiting damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db55153 elementor-widget elementor-widget-heading\" data-id=\"db55153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p style=\"margin: 0cm 0cm 8pt;line-height: normal\"><span style=\"text-align: var(--text-align)\"><font face=\"Calibri, sans-serif\" size=\"5\">The direct impact on your business<\/font><\/span><span style=\"font-size: 2rem;text-align: var(--text-align)\"><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f69525 elementor-widget elementor-widget-text-editor\" data-id=\"5f69525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Now let&#8217;s take a concrete look at what these investments can bring you. Companies that invest seriously in optimising their order preparation see tangible and measurable results. In particular, the return rate is halved on average. What&#8217;s more, customer satisfaction increases by 25% according to industry studies. As a result, the recommendation rate automatically climbs, generating a virtuous circle of organic acquisition. \ud83d\udcc8<\/p><p>In modern e-commerce, operational excellence is no longer just an option or a luxury reserved for the big players. On the contrary, it has become your best selling point in the face of fierce competition. Indeed, a customer who receives exactly what they ordered, within the promised time frame, with careful packaging, becomes a natural ambassador for your brand. Better still, this ambassador costs you nothing in advertising acquisition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1930597 elementor-widget elementor-widget-text-editor\" data-id=\"1930597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The real strategic question is therefore not whether you can afford to invest in logistics quality. The relevant question is rather: can you really afford not to do so in such a competitive market ? \ud83d\udca1<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bab5b5 elementor-widget elementor-widget-spacer\" data-id=\"6bab5b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e693d4d elementor-widget elementor-widget-heading\" data-id=\"e693d4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span data-elementor-setting-key=\"title\" data-pen-placeholder=\"\u00c9crivez ici...\"><p style=\"margin: 0cm 0cm 8pt;line-height: normal\"><span style=\"font-weight: var( --e-global-typography-primary-font-weight );text-align: var(--text-align)\"><font color=\"#194aa0\" face=\"Calibri, sans-serif\" size=\"5\"><img decoding=\"async\" role=\"img\" class=\"emoji lazyload\" alt=\"\ud83d\udd0d\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f50d.svg\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">Faq<\/font><\/span><span style=\"font-family: var( --e-global-typography-primary-font-family ), Sans-serif;font-size: 1.75rem;font-weight: var( --e-global-typography-primary-font-weight );text-align: var(--text-align)\"><\/span><\/p><\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b19f9 elementor-widget elementor-widget-toggle\" data-id=\"39b19f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u2753How can preparation errors be reduced in practical terms without driving up costs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6041\"><p><strong>The key is to automate intelligently.<\/strong> There is no need for expensive robots: double scanning, a digitised workflow and structured quality control are enough to halve errors. A service provider such as Futurlog combines digital tools with proven procedures to guarantee reliable preparation, even during periods of high demand.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u2753How can I tell if my current mistakes are really costing me dearly?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6042\"><p>A quick analysis of your returns, errors, after-sales service costs and customer reviews quickly reveals the real impact. On average, a preparation error costs between \u00a315 and \u00a340 depending on the product value. Futurlog provides real-time dashboards to measure these losses and immediately correct the causes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6043\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6043\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u2753Why outsource order preparation instead of managing it internally?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6043\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6043\"><p>Because a specialist already has the equipment, processes and trained teams to absorb peaks, reduce errors and maintain quality. The result: fewer hidden costs, less operational stress and a controlled customer experience. With Futurlog, you transform logistics into a lever for growth rather than a source of problems.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u2753How can preparation errors be reduced in practical terms without driving up costs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>The key is to automate intelligently.<\\\/strong> There is no need for expensive robots: double scanning, a digitised workflow and structured quality control are enough to halve errors. A service provider such as Futurlog combines digital tools with proven procedures to guarantee reliable preparation, even during periods of high demand.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"\\u2753How can I tell if my current mistakes are really costing me dearly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A quick analysis of your returns, errors, after-sales service costs and customer reviews quickly reveals the real impact. On average, a preparation error costs between \\u00a315 and \\u00a340 depending on the product value. Futurlog provides real-time dashboards to measure these losses and immediately correct the causes.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"\\u2753Why outsource order preparation instead of managing it internally?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Because a specialist already has the equipment, processes and trained teams to absorb peaks, reduce errors and maintain quality. 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