{"id":9330,"date":"2024-03-13T12:28:39","date_gmt":"2024-03-13T11:28:39","guid":{"rendered":"https:\/\/www.futurlog.com\/?page_id=9330"},"modified":"2026-04-29T15:46:24","modified_gmt":"2026-04-29T13:46:24","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9330\" class=\"elementor elementor-9330\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-612b093 e-con-full e-flex e-con e-parent\" data-id=\"612b093\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dc05b6d e-flex e-con-boxed e-con e-child\" data-id=\"dc05b6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146e5b8 elementor-widget elementor-widget-image\" data-id=\"146e5b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp\" class=\"attachment-large size-large wp-image-8039\" alt=\"\" srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp 450w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1-300x300.webp 300w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1-150x150.webp 150w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28c4deb elementor-widget elementor-widget-heading\" data-id=\"28c4deb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5b2ad elementor-widget elementor-widget-text-editor\" data-id=\"1b5b2ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Discover the most frequently asked questions by e-commerce brands that have outsourced their logistics with Futurlog<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba9e162 e-flex e-con-boxed e-con e-child\" data-id=\"ba9e162\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbe738a elementor-widget elementor-widget-toggle\" data-id=\"bbe738a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1971\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1971\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the timeframe for implementation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1971\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1971\"><p>Thanks to our <b>Plug &amp; Play solution<\/b>, we can seamlessly<b> interface with most e-commerce platforms in just a few clicks<\/b>, without any modifications required to your site.<\/p>\n<p>Upon connection, you&#8217;ll have <b>logistics entirely managed by experts<\/b> in the field (receiving your goods, order preparation, packaging, and shipping of your parcels).<\/p>\n<p>For other e-commerce platforms, we have connectors that allow setup within 1 week or on a quote basis. Furthermore, to help our clients accelerate their sales, our organization is <b>adapted to both marketplace platforms <\/b>(Amazon, Cdiscount, eBay, RueduCommerce, La Redoute, Fnac, etc.) <b>and flash sales sites<\/b> (VEEPEE, Show Room Priv\u00e9, etc.).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1972\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1972\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where are your warehouses located?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1972\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1972\"><p><b>Logistics services are currently carried out from 5 warehouses located in France<\/b> near Lille, Le Mans, Grenoble, and Paris.<\/p>\n<p>We also have solutions that could be quickly deployed in Belgium, Spain, and Portugal according to our clients&#8217; needs.<\/p>\n<p>Our offices are located in <b>Paris<\/b>.<\/p>\n<p><span style=\"font-size: 1rem;\">Orders <\/span><span style=\"font-size: 1rem;\">are delivered<\/span><b style=\"font-size: 1rem;\"> worldwide<\/b><span style=\"font-size: 1rem;\">, and we take care of all the necessary formalities to ensure customs clearance for your parcels around the globe.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1973\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1973\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is your expertise in the field of e-commerce?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1973\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1973\"><p><b>Futurlog&#8217;s expertise is a real asset for your business.<\/b><\/p>\n<p>Indeed, its 2 co-founders are among the top experts in the market, each with <b>over 20 years of experience in e-commerce logistics<\/b>. They have been pioneers in this sector, notably through logistics restructuring missions for key players such as Sephora, FNAC, Veepee, and Louis Vuitton.<\/p>\n<p>Our expertise also extends to our <b>network of logistics and transport partners<\/b>, which we carefully select and constantly audit to ensure impeccable service quality.<\/p>\n<p>At Futurlog, you can rest assured that your logistics are in expert hands!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1974\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1974\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are startup\/starting businesses also accepted?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1974\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1974\"><p>Yes, of course!<\/p>\n<p><b>The strength of our solution lies in its adaptability and the diversity of offers we provide.<\/b><\/p>\n<p>For instance, we offer a <b>Startup package<\/b> tailored to the needs of e-commerce and startup companies:<\/p>\n<p>Plug and Play: easy flow management through a powerful and user-friendly tool. Pricing is scalable based on volumes, with no minimum volume required. We easily adapt to your needs and requirements. Fixed costs and startup fees have been minimized.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1975\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1975\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is everything included in your Startup package?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1975\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1975\"><p>Yes, <b>all standard operations are included<\/b> (reception, order preparation, provision of packaging materials, return management)!<\/p><p>However, if you require services beyond the usual scope, additional charges (as indicated in the offer) will apply. This might be the case if, for example:<\/p><ul><li>You require special customization during product packaging.<\/li><li>You ship fragile products requiring additional handling before dispatch.<\/li><li>You experience a return rate higher than that covered in your package.<\/li><\/ul><div>\u00a0<\/div><p>Feel free to reach out to one of our experts to learn more!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1976\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1976\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the difference between a Start Up package and an Advanced package?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1976\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1976\"><p>The services between a Start-Up package and an Advanced package are identical. However, <b>the billing method differs<\/b>.<\/p><p>Logistics providers typically bill based on the unit of work directly linked to their mode of operation. This means that the invoice will depend on the type of receipt, packaging used, size of the ordered products, number of different products, product weight, etc. This is what we call the &#8216;Advanced&#8217; package. With this type of package, you need to have a very precise idea of your activity to be able to assess in advance what your logistics will cost.<\/p><p>However, startups often lack precise data about their activity. That&#8217;s why we&#8217;ve decided to offer a flat-rate package called &#8216;Start-Up&#8217; with 4 very simple costs: one cost per order, one cost per item, one cost per storage location, and one cost for the transport used. This allows for a clear and simplified projection of logistics costs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1977\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1977\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">If my business evolves, is Futurlog able to support me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1977\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1977\"><p>With Futurlog, you finally have a solution that supports you in your evolutions and growth!<\/p><p>Whether you&#8217;re launching a new product line, opening new sales channels, or expanding internationally, you can rely on our experts to advise you through this transition and implement new solutions.<\/p><p>We understand that a company&#8217;s strength lies in its ability to evolve and adapt to its market, which is why <b>our solution is omnichannel, scalable, and tailored to be a growth lever <\/b>rather than a hindrance to your development!<\/p><p>For example, if you were initially on a Start-Up package because you were just starting out and now you want to develop B2B, we can easily transition you to the Advanced category to benefit from costs adapted to the evolution of your business.<\/p><p><strong>Boost your order volume stress-free<\/strong> with Futurlog!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1978\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1978\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Once my logistics is outsourced, do I still have visibility and control over my business?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1978\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1978\"><p>No longer managing your own logistics or changing your logistics provider can be a stressful step for merchants, and we understand that.<\/p><p>That&#8217;s why we ensure that you have access to an intuitive and functional platform, allowing you to efficiently manage your business on a daily basis from your office.<\/p><p>Additionally, we provide tools for monitoring and analyzing your activity through dashboards and automated reports.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1979\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1979\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How am I billed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1979\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1979\"><p>The strength of our solution lies in its model: <b>mutualization<\/b>.<\/p><p>Thanks to <b>our network of logistics and transport partners<\/b>, you seamlessly integrate into a comprehensive ecosystem providing you with a qualitative logistics solution as well as various competitive transport options.<\/p><p>You are billed at the end of the month only for the activity you had during the month (logistics, storage, and transport). Therefore, <b>each month you pay the fair price for your operational expenses<\/b>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the timeframe for implementation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Thanks to our <b>Plug &amp; Play solution<\\\/b>, we can seamlessly<b> interface with most e-commerce platforms in just a few clicks<\\\/b>, without any modifications required to your site.<\\\/p>\\n<p>Upon connection, you&#8217;ll have <b>logistics entirely managed by experts<\\\/b> in the field (receiving your goods, order preparation, packaging, and shipping of your parcels).<\\\/p>\\n<p>For other e-commerce platforms, we have connectors that allow setup within 1 week or on a quote basis. Furthermore, to help our clients accelerate their sales, our organization is <b>adapted to both marketplace platforms <\\\/b>(Amazon, Cdiscount, eBay, RueduCommerce, La Redoute, Fnac, etc.) <b>and flash sales sites<\\\/b> (VEEPEE, Show Room Priv\\u00e9, etc.).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where are your warehouses located?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><b>Logistics services are currently carried out from 5 warehouses located in France<\\\/b> near Lille, Le Mans, Grenoble, and Paris.<\\\/p>\\n<p>We also have solutions that could be quickly deployed in Belgium, Spain, and Portugal according to our clients&#8217; needs.<\\\/p>\\n<p>Our offices are located in <b>Paris<\\\/b>.<\\\/p>\\n<p><span style=\\\"font-size: 1rem;\\\">Orders <\\\/span><span style=\\\"font-size: 1rem;\\\">are delivered<\\\/span><b style=\\\"font-size: 1rem;\\\"> worldwide<\\\/b><span style=\\\"font-size: 1rem;\\\">, and we take care of all the necessary formalities to ensure customs clearance for your parcels around the globe.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is your expertise in the field of e-commerce?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><b>Futurlog&#8217;s expertise is a real asset for your business.<\\\/b><\\\/p>\\n<p>Indeed, its 2 co-founders are among the top experts in the market, each with <b>over 20 years of experience in e-commerce logistics<\\\/b>. They have been pioneers in this sector, notably through logistics restructuring missions for key players such as Sephora, FNAC, Veepee, and Louis Vuitton.<\\\/p>\\n<p>Our expertise also extends to our <b>network of logistics and transport partners<\\\/b>, which we carefully select and constantly audit to ensure impeccable service quality.<\\\/p>\\n<p>At Futurlog, you can rest assured that your logistics are in expert hands!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are startup\\\/starting businesses also accepted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, of course!<\\\/p>\\n<p><b>The strength of our solution lies in its adaptability and the diversity of offers we provide.<\\\/b><\\\/p>\\n<p>For instance, we offer a <b>Startup package<\\\/b> tailored to the needs of e-commerce and startup companies:<\\\/p>\\n<p>Plug and Play: easy flow management through a powerful and user-friendly tool. Pricing is scalable based on volumes, with no minimum volume required. We easily adapt to your needs and requirements. Fixed costs and startup fees have been minimized.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is everything included in your Startup package?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, <b>all standard operations are included<\\\/b> (reception, order preparation, provision of packaging materials, return management)!<\\\/p><p>However, if you require services beyond the usual scope, additional charges (as indicated in the offer) will apply. This might be the case if, for example:<\\\/p><ul><li>You require special customization during product packaging.<\\\/li><li>You ship fragile products requiring additional handling before dispatch.<\\\/li><li>You experience a return rate higher than that covered in your package.<\\\/li><\\\/ul><div>\\u00a0<\\\/div><p>Feel free to reach out to one of our experts to learn more!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between a Start Up package and an Advanced package?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The services between a Start-Up package and an Advanced package are identical. However, <b>the billing method differs<\\\/b>.<\\\/p><p>Logistics providers typically bill based on the unit of work directly linked to their mode of operation. This means that the invoice will depend on the type of receipt, packaging used, size of the ordered products, number of different products, product weight, etc. This is what we call the &#8216;Advanced&#8217; package. With this type of package, you need to have a very precise idea of your activity to be able to assess in advance what your logistics will cost.<\\\/p><p>However, startups often lack precise data about their activity. That&#8217;s why we&#8217;ve decided to offer a flat-rate package called &#8216;Start-Up&#8217; with 4 very simple costs: one cost per order, one cost per item, one cost per storage location, and one cost for the transport used. This allows for a clear and simplified projection of logistics costs.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"If my business evolves, is Futurlog able to support me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>With Futurlog, you finally have a solution that supports you in your evolutions and growth!<\\\/p><p>Whether you&#8217;re launching a new product line, opening new sales channels, or expanding internationally, you can rely on our experts to advise you through this transition and implement new solutions.<\\\/p><p>We understand that a company&#8217;s strength lies in its ability to evolve and adapt to its market, which is why <b>our solution is omnichannel, scalable, and tailored to be a growth lever <\\\/b>rather than a hindrance to your development!<\\\/p><p>For example, if you were initially on a Start-Up package because you were just starting out and now you want to develop B2B, we can easily transition you to the Advanced category to benefit from costs adapted to the evolution of your business.<\\\/p><p><strong>Boost your order volume stress-free<\\\/strong> with Futurlog!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Once my logistics is outsourced, do I still have visibility and control over my business?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No longer managing your own logistics or changing your logistics provider can be a stressful step for merchants, and we understand that.<\\\/p><p>That&#8217;s why we ensure that you have access to an intuitive and functional platform, allowing you to efficiently manage your business on a daily basis from your office.<\\\/p><p>Additionally, we provide tools for monitoring and analyzing your activity through dashboards and automated reports.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How am I billed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The strength of our solution lies in its model: <b>mutualization<\\\/b>.<\\\/p><p>Thanks to <b>our network of logistics and transport partners<\\\/b>, you seamlessly integrate into a comprehensive ecosystem providing you with a qualitative logistics solution as well as various competitive transport options.<\\\/p><p>You are billed at the end of the month only for the activity you had during the month (logistics, storage, and transport). Therefore, <b>each month you pay the fair price for your operational expenses<\\\/b>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-392074a e-flex e-con-boxed e-con e-child\" data-id=\"392074a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25d4d39 elementor-widget elementor-widget-heading\" data-id=\"25d4d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">You have any other questions?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dcb707 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8dcb707\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/www.futurlog.com\/en\/contact-logistics-quote\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Discover the most frequently asked questions by e-commerce brands that have outsourced their logistics with Futurlog What is the timeframe for implementation? Thanks to our Plug &amp; Play solution, we can seamlessly interface with most e-commerce platforms in just a few clicks, without any modifications required to your site. Upon connection, you&#8217;ll [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-9330","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Ecommerce Logistics Outsourcing<\/title>\n<meta name=\"description\" content=\"Discover the frequently asked questions from the hundreds of e-commerce brands that have already outsourced their logistics to Futurlog!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Ecommerce Logistics Outsourcing\" \/>\n<meta property=\"og:description\" content=\"Discover the frequently asked questions from the hundreds of e-commerce brands that have already outsourced their logistics to Futurlog!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/\" \/>\n<meta property=\"og:site_name\" content=\"Logistique e-commerce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/futurlog\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T13:46:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Futurlog_\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/\",\"name\":\"Frequently Asked Questions - Ecommerce Logistics Outsourcing\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/FAQ_Futurlog-1.webp\",\"datePublished\":\"2024-03-13T11:28:39+00:00\",\"dateModified\":\"2026-04-29T13:46:24+00:00\",\"description\":\"Discover the frequently asked questions from the hundreds of e-commerce brands that have already outsourced their logistics to Futurlog!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/FAQ_Futurlog-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/FAQ_Futurlog-1.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/en\\\/faq-en\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.futurlog.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/\",\"name\":\"Logistique E-commerce\",\"description\":\"Confiez-nous votre logistique et lib\u00e9rez votre potentiel de croissance\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#organization\",\"name\":\"Futurlog\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Logo.png\",\"contentUrl\":\"https:\\\/\\\/www.futurlog.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Logo.png\",\"width\":1000,\"height\":270,\"caption\":\"Futurlog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.futurlog.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/futurlog\\\/\",\"https:\\\/\\\/x.com\\\/Futurlog_\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/futurlog\\\/\",\"https:\\\/\\\/www.instagram.com\\\/futurlog.logistique\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions - Ecommerce Logistics Outsourcing","description":"Discover the frequently asked questions from the hundreds of e-commerce brands that have already outsourced their logistics to Futurlog!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/","og_locale":"fr_FR","og_type":"article","og_title":"Frequently Asked Questions - Ecommerce Logistics Outsourcing","og_description":"Discover the frequently asked questions from the hundreds of e-commerce brands that have already outsourced their logistics to Futurlog!","og_url":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/","og_site_name":"Logistique e-commerce","article_publisher":"https:\/\/www.facebook.com\/futurlog\/","article_modified_time":"2026-04-29T13:46:24+00:00","og_image":[{"url":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@Futurlog_","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/","url":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/","name":"Frequently Asked Questions - Ecommerce Logistics Outsourcing","isPartOf":{"@id":"https:\/\/www.futurlog.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/#primaryimage"},"image":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/#primaryimage"},"thumbnailUrl":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp","datePublished":"2024-03-13T11:28:39+00:00","dateModified":"2026-04-29T13:46:24+00:00","description":"Discover the frequently asked questions from the hundreds of e-commerce brands that have already outsourced their logistics to Futurlog!","breadcrumb":{"@id":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.futurlog.com\/blog\/en\/faq-en\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/#primaryimage","url":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp","contentUrl":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2023\/12\/FAQ_Futurlog-1.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/www.futurlog.com\/blog\/en\/faq-en\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.futurlog.com\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/www.futurlog.com\/blog\/#website","url":"https:\/\/www.futurlog.com\/blog\/","name":"Logistique E-commerce","description":"Confiez-nous votre logistique et lib\u00e9rez votre potentiel de croissance","publisher":{"@id":"https:\/\/www.futurlog.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.futurlog.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.futurlog.com\/blog\/#organization","name":"Futurlog","url":"https:\/\/www.futurlog.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.futurlog.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2024\/01\/Logo.png","contentUrl":"https:\/\/www.futurlog.com\/wp-content\/uploads\/2024\/01\/Logo.png","width":1000,"height":270,"caption":"Futurlog"},"image":{"@id":"https:\/\/www.futurlog.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/futurlog\/","https:\/\/x.com\/Futurlog_","https:\/\/www.linkedin.com\/company\/futurlog\/","https:\/\/www.instagram.com\/futurlog.logistique\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/pages\/9330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/comments?post=9330"}],"version-history":[{"count":119,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/pages\/9330\/revisions"}],"predecessor-version":[{"id":20064,"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/pages\/9330\/revisions\/20064"}],"wp:attachment":[{"href":"https:\/\/www.futurlog.com\/blog\/wp-json\/wp\/v2\/media?parent=9330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}