{"id":20655,"date":"2026-02-09T17:48:50","date_gmt":"2026-02-09T16:48:50","guid":{"rendered":"https:\/\/www.futurlog.com\/?page_id=20655"},"modified":"2026-02-09T17:48:52","modified_gmt":"2026-02-09T16:48:52","slug":"customer-experience-e-commerce","status":"publish","type":"page","link":"https:\/\/www.futurlog.com\/blog\/en\/customer-experience-e-commerce\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20655\" class=\"elementor elementor-20655\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddade51 e-flex e-con-boxed e-con e-parent\" data-id=\"ddade51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c344da1 e-con-full e-flex e-con e-child\" data-id=\"c344da1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f43253 elementor-widget elementor-widget-heading\" data-id=\"8f43253\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer experience &amp; Feedback<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4daa26 elementor-widget elementor-widget-text-editor\" data-id=\"a4daa26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Offer your <strong>customers a high-quality,<\/strong> distinctive post-purchase experience and improve your CLV (Customer Lifetime Value) by increasing their loyalty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3070ab e-con-full e-flex e-con e-child\" data-id=\"d3070ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5e1d6 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"cd5e1d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"273\" height=\"273\" src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Un-client-satisfait-de-sa-logistique-e-commerce.png\" class=\"attachment-large size-large wp-image-2948\" alt=\"Un client satisfait de sa logistique e-commerce\" srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Un-client-satisfait-de-sa-logistique-e-commerce.png 273w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Un-client-satisfait-de-sa-logistique-e-commerce-150x150.png 150w\" sizes=\"(max-width: 273px) 100vw, 273px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-718455b e-flex e-con-boxed e-con e-parent\" data-id=\"718455b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-903d5f6 e-flex e-con-boxed e-con e-child\" data-id=\"903d5f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1050d8 elementor-blockquote--skin-boxed elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"b1050d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tSuccessful projects aimed at optimising the customer experience typically achieve revenue growth of 5 to 10 per cent and cost reductions of 15 to 25 per cent in just two to three years. What's more, companies that deliver an exceptional customer experience can exceed their competitors' gross margins by more than 26 per cent while making their employees happier and simplifying their end-to-end operations.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Source: McKinsey<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b31e5c e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"5b31e5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-857ec85 e-con-full e-flex e-con e-child\" data-id=\"857ec85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e792edc elementor-widget elementor-widget-image\" data-id=\"e792edc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/09\/5449347.jpg\" class=\"attachment-large size-large wp-image-4982 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/09\/5449347.jpg 450w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/09\/5449347-300x300.jpg 300w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/09\/5449347-150x150.jpg 150w\" data-sizes=\"(max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11ad8d6 e-flex e-con-boxed e-con e-child\" data-id=\"11ad8d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8536519 elementor-widget elementor-widget-heading\" data-id=\"8536519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customised personalisation of your shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b01c37 elementor-widget elementor-widget-text-editor\" data-id=\"2b01c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our challenge at Futurlog? To prepare your orders with the same care and attention as if you had prepared them yourself!<\/p><p>To do this,<strong> you can count on the expertise of our operators<\/strong> and the robustness of our tools to easily integrate your preparation requirements into our procedures (flyers, goodies, tissue paper, etc.).<\/p><p>After reviewing your requirements with your account manager and confirming the specifications and associated costs with our operational teams, <strong>your parcels will be customised according to your wishes<\/strong>, allowing you to maintain a strong brand image with your customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26cbcb9 elementor-align-left elementor-tablet-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"26cbcb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/www.futurlog.com\/logistique-ecommerce-emballage\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover our packaging solutions \u27f6<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdd0e41 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"fdd0e41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b123c1 e-con-full e-flex e-con e-child\" data-id=\"1b123c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e711f00 elementor-widget elementor-widget-image\" data-id=\"e711f00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"518\" height=\"1024\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/Email_tracking-2-518x1024.png\" class=\"attachment-large size-large wp-image-8260 lazyload\" alt=\"Exemple d&apos;un email de tracking personnalis\u00e9 pour un de nos clients e-commerce (version mobile)\" data-srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/Email_tracking-2-518x1024.png 518w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/Email_tracking-2-152x300.png 152w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/12\/Email_tracking-2.png 551w\" data-sizes=\"(max-width: 518px) 100vw, 518px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 518px; --smush-placeholder-aspect-ratio: 518\/1024;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afb46ca e-flex e-con-boxed e-con e-child\" data-id=\"afb46ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a9c7d elementor-widget elementor-widget-heading\" data-id=\"a5a9c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udd93 Notify your customers easily<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c136a19 elementor-widget elementor-widget-text-editor\" data-id=\"c136a19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Via our platform, <strong>you can set up your personalised shipping email<\/strong> in just a few clicks to notify your customer as soon as your order is dispatched from our warehouses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17ff6a6 elementor-widget elementor-widget-heading\" data-id=\"17ff6a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The benefits of customer notification<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5aeec4 elementor-widget elementor-widget-text-editor\" data-id=\"d5aeec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By properly notifying your customers and keeping them informed, you enable your brand to:<\/p><ul><li>Reduce follow-up requests from your customers and therefore reduce your support costs<\/li><li>Improve your customer&#8217;s post-purchase experience by reassuring them<\/li><li>Increase customer satisfaction and therefore the likelihood of them recommending you<\/li><li>Reduce order returns<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edbfbe5 elementor-widget elementor-widget-heading\" data-id=\"edbfbe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Key information provided to your client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-064abc5 elementor-widget elementor-widget-text-editor\" data-id=\"064abc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your customer will then have all the information they need to receive their order:<\/p><ul><li>Carrier<\/li><li>Tracking<\/li><li>Number of parcels<\/li><li>Estimated delivery date<\/li><li>Summary of information<\/li><li>Contents of their order<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b84b928 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"b84b928\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInRight&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad83c5e e-flex e-con-boxed e-con e-child\" data-id=\"ad83c5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33b7d98 elementor-widget elementor-widget-heading\" data-id=\"33b7d98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udd93 Offer your customers a personalised return portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e39a54 elementor-widget elementor-widget-text-editor\" data-id=\"3e39a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Set up your brand-personalised returns portal<\/strong> in just a few clicks to transform your returns into a customer experience that will increase your retention rate.<\/p><p>With our tools, you can offer your customers a simplified and intuitive solution for returning <strong>their products according to criteria defined by you.<\/strong><\/p><p>By automating this part of your customer service, <strong>you save your teams time, offer your customers a returns experience<\/strong> that is as high-quality as that of the big names in e-commerce, and can more easily analyse the causes of your returns in order to take action.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00ef1e1 e-con-full e-flex e-con e-child\" data-id=\"00ef1e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d376fc elementor-widget elementor-widget-image\" data-id=\"5d376fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"507\" height=\"1024\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2024\/01\/Portail_Retour_Futurlog-507x1024.png\" class=\"attachment-large size-large wp-image-8264 lazyload\" alt=\"Portail des retours personnalis\u00e9 pour nos clients e-commerce sur notre interface en ligne (version mobile)\" data-srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2024\/01\/Portail_Retour_Futurlog-507x1024.png 507w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2024\/01\/Portail_Retour_Futurlog-149x300.png 149w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2024\/01\/Portail_Retour_Futurlog.png 527w\" data-sizes=\"(max-width: 507px) 100vw, 507px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 507px; --smush-placeholder-aspect-ratio: 507\/1024;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99cdada e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"99cdada\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInRight&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-809e412 e-con-full e-flex e-con e-child\" data-id=\"809e412\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76a167c elementor-widget elementor-widget-image\" data-id=\"76a167c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"711\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2025\/01\/Portail-de-suivi-mockup-mobile-1024x910.png\" class=\"attachment-large size-large wp-image-17659 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2025\/01\/Portail-de-suivi-mockup-mobile-1024x910.png 1024w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2025\/01\/Portail-de-suivi-mockup-mobile-300x267.png 300w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2025\/01\/Portail-de-suivi-mockup-mobile-768x682.png 768w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2025\/01\/Portail-de-suivi-mockup-mobile.png 1203w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/711;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8eaa1b3 e-flex e-con-boxed e-con e-child\" data-id=\"8eaa1b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01651a2 elementor-widget elementor-widget-heading\" data-id=\"01651a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udd93 Simplify post-purchase follow-up and generate additional revenue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a07b3 elementor-widget elementor-widget-text-editor\" data-id=\"14a07b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With just a few clicks, <strong>you can also create your own personalised<\/strong> <strong>tracking portal<\/strong> in your brand colours to give your customers greater autonomy in tracking their orders, from preparation in the warehouse to delivery, thereby avoiding unnecessary calls to your after-sales service.<\/p><p>This portal also provides the perfect opportunity to increase your revenue by promoting your current marketing campaigns. Did you know? <strong>A parcel tracking page is viewed an average of 3.5 times after a purchase!<\/strong> This is the ideal opportunity to promote your offers using a customisable marketing banner and increase your turnover.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3bd659 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"f3bd659\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-30c7367 e-con-full e-flex e-con e-child\" data-id=\"30c7367\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b71bda elementor-widget elementor-widget-heading\" data-id=\"6b71bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udd93 Improve the handling of your disputes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14fc8e9 elementor-widget elementor-widget-text-editor\" data-id=\"14fc8e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Despite all the care and attention we put into preparing and shipping your parcels, they may encounter some difficulties along the way and need a little help!<\/p><p>That&#8217;s why <strong>we have a highly responsive support team of experts who are available every day to help you<\/strong> resolve any issues that may arise in the management of your business.<\/p><p>We make it a point of honour to respond quickly by ticket or telephone so that you can offer the best quality service to your customers.<\/p><p>In addition, we take care of any disputes with carriers on your behalf and, with our optional insurance, you are guaranteed to be reimbursed at the sale price of your products in the event of a proven dispute.<\/p><p>No more stress caused by a lost parcel or an incorrect delivery address. Reassure your customer and let us take care of the rest!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81a5bf0 e-flex e-con-boxed e-con e-child\" data-id=\"81a5bf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a0725f e-transform e-transform e-transform elementor-widget elementor-widget-image\" data-id=\"8a0725f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_flipX_effect&quot;:&quot;transform&quot;,&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"450\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Transport-et-logistique-e-commerce.png\" class=\"attachment-large size-large wp-image-3041 lazyload\" alt=\"Transport et logistique e-commerce\" data-srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Transport-et-logistique-e-commerce.png 450w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Transport-et-logistique-e-commerce-300x300.png 300w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/Transport-et-logistique-e-commerce-150x150.png 150w\" data-sizes=\"(max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/450;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e10f77 e-flex e-con-boxed e-con e-parent\" data-id=\"1e10f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-18679ba e-con-full e-flex e-con e-child\" data-id=\"18679ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155a33b elementor-widget elementor-widget-heading\" data-id=\"155a33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udd93 What is the advantage of our dedicated e-commerce after-sales services?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3045cc7 elementor-widget elementor-widget-text-editor\" data-id=\"3045cc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>That&#8217;s because they&#8217;re <strong>free<\/strong> and accessible to everyone <strong>(and will remain so \ud83d\ude09)!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07cac74 elementor-widget elementor-widget-image\" data-id=\"07cac74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"338\" data-src=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/5ae4a492-a19b-4a8f-99a7-6415b3f19807-1.webp\" class=\"attachment-large size-large wp-image-2990 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/5ae4a492-a19b-4a8f-99a7-6415b3f19807-1.webp 450w, https:\/\/www.futurlog.com\/blog\/wp-content\/uploads\/2023\/06\/5ae4a492-a19b-4a8f-99a7-6415b3f19807-1-300x225.webp 300w\" data-sizes=\"(max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/338;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fddcedb e-flex e-con-boxed e-con e-parent\" data-id=\"fddcedb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e526aed elementor-widget elementor-widget-button\" data-id=\"e526aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.futurlog.com\/devis-logistique-e-commerce\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Improving the post-purchase customer experience<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer experience &amp; Feedback Offer your customers a high-quality, distinctive post-purchase experience and improve your CLV (Customer Lifetime Value) by increasing their loyalty. Successful projects aimed at optimising the customer experience typically achieve revenue growth of 5 to 10 per cent and cost reductions of 15 to 25 per cent in just two to three [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-20655","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer experience &amp; e-commerce returns management | Futurlog<\/title>\n<meta name=\"description\" content=\"Build customer experience with Futurlog: personalised parcels, tracking and returns portal for an optimal customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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